Spam Queue

Overview

The Spam Queue holds all emails that have been determined as SPAM.

emailAI Pro determines emails as SPAM by one of the following methods

• The sender of the email is on the Black List *
• The email never receives a validation response after a validation request is made within the time allocated to the validation request
• The email receives a bounce when sending a validation request to the sender
• The email is manually sent to the Spam Queue
• The senders email's address is determined invalid
• The email is over the AI Filters threshold
• The sender of the email is on a country block list *
• The sender of the email is on a DSNBL block list *
• A rule sent the email to spam
• The email failed a SAV check *
• A url in the content of the email is on the SURBL block list *

* Only applies to POP retrieved emails when the POP delete on server option is not selected. When the POP delte on server option is enabled the emails are deleted and not downloaded. When emails are received directly by SMTP the checks marked prevent the email from actually being delivered.

Columns

ID

The unique ID assigned to the email

From

The addresses in the From Address line of the email. This may not actually be who the email was really from, it just reflects the from address line.

To

The address in the To Address line of the original email. This may not actually be who the email was really to, see the destination column for that information.

Subject

The subject of the original email

Received

The date emailAI received the email.

Local Account

The real address that the email was addressed to. emailAI Pro will automatically generate emails when an email is sent to several email addresses in a single domain. The destination reflects the recipient of this particular email.

From Address

The email address the email was from

Toolbar Options

Each Queue display offers a toolbar about each allowing access to various functions. Hovering the mouse over each of the toolbar icons will display further details on that action. Some actions are only available after an entry in the Queue Display is actually selected. The options can also be selected by clicking the right mouse button on a mouse. Each toolbar button has an associated hot key which can also be used to access the option. The shortcut keys are displayed in the right click popup menu.

 

		White List Sender Adds the sender of the highlighted email entries to the White List
		Black List Sender Adds the sender of the highlighted email entries to the Black List
		White List Domain Adds the senders email domain of the highlighted email entries to the White List
		Black List Domain Adds the senders email domain of the highlighted email entries to the Black List
		Validate Validates the selected emails and processes them for delivery
		Validate and White List Sender Validates the selected emails and processes them for delivery and adds the senders email address to the White List
		History Displays the History window for the current highlighted entries
		Preview Email Previews the highlighted email in the default system web browser.
		Email Explorer Explores the selected emails in a special viewer
		Highlight Probable Spam Displays an additional column in the view that shows the percentage chance that the email is spam. Matches over the AI spam threshold are highlighted in red.
		Delete Selected Items Deletes the highlighted emails
		Delete All Deletes all entries in the current queue. Use with caution
		Export email Exports the selected emails to a folder.
		Refresh Refresh's the current queue

Account

Select an individual account which emails have been retrieved on. This is useful if when their are multiple POP mail box's that emailAI Pro retrieves from.

Date Range

Specify the date range of the emails to view. The date range restricts by date received. After changing the date range click refresh.